Your Rights as a Consumer….
One of the biggest questions that we are now being asked is this:
“My insurance company is “directing” me to go to one of their “select” or “Preferred” shops, what are my rights? Do I have to take it where they are suggesting?
Plain and Simple answer: California law specifically states that the consumer has the right to have their car repaired by the shop of their choice. That’s it.
Unfortunately your insurance company may not be saying this to you;
This is just an Example of things they may say:
1. You will have to pay any additional costs that exceed “their” estimate.
We handle all Insurance negotiations, there will be no out of pocket charges to you for using our shop, that’s where we take care of the negotiations We have been in business since, 1981, to date the customer has never had to pay the difference between “their estimate” and our final repair bill.
2. We offer you a lifetime Warranty if you use one of our “preferred shops”
Our Warranty is Lifetime….Insurance companies, depend on their “preferred” shop for this warranty. We have the same warranty.
3. We are not on their “approved” list.
Not all shops can be on ALL Insurance companies “preferred lists” We have always had great relationships with ALL Insurance companies; however because of logistics, and market needs, we are not able to be on ALL lists.
Bottom line is this….Its your choice…